Privacy Policy

1. Introduction and Scope

Welcome to the stm88 Privacy Policy. This document explains how stm88 ("We," "Us," "Our," or the "Company") collects, uses, stores, shares, and protects the personal information of users ("You," "Your," or "User") who access or use our online gaming platform at https://stm88.cam (the "Platform"). This Privacy Policy applies to all personal data processed by stm88 in connection with our services, including casino games, sports betting, live dealer experiences, and related gaming entertainment offered to residents of Indonesia.

By creating an account with stm88, accessing our Platform, or using any of our services, You acknowledge that You have read, understood, and consent to the data practices described in this Privacy Policy. If You do not agree with any aspect of this Privacy Policy, You must immediately discontinue use of stm88 services and refrain from providing any personal information.

2. Information We Collect

stm88 collects various types of personal information to provide, maintain, and improve our services. The categories of information we collect include:

2.1 Information You Provide Directly

When You register for an account with stm88, You provide the following information:

• Personal Identification Information: Full legal name as it appears on Your Indonesian identification document (KTP, SIM, or Passport), date of birth, place of birth, and nationality.
• Contact Information: Email address, mobile phone number, residential address including street address, city, province, and postal code.
• Account Credentials: Username and password chosen during registration (passwords are stored in encrypted format and cannot be viewed by stm88 staff).
• Identity Verification Documents: Copies of government-issued identification documents, proof of address (utility bills or bank statements), and proof of payment method ownership as required for Know Your Customer (KYC) compliance.
• Financial Information: Bank account details including bank name, account number, and account holder name for processing deposits and withdrawals. We support major Indonesian banks including BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, and Bank Danamon.

2.2 Information Collected Automatically

When You use stm88 services, we automatically collect certain information:

• Transaction Data: Complete history of deposits, withdrawals, bets placed, winnings, bonuses claimed, and account balance changes.
• Gaming Activity: Details of games played, bet amounts, game outcomes, session duration, and gaming preferences. This includes activity across slots, live casino, sports betting (including football matches from BRI Liga 1, EPL, La Liga, Champions League), and traditional Indonesian games such as togel.
• Device Information: Device type (desktop, mobile, tablet), operating system, browser type and version, screen resolution, device identifiers, and mobile network information.
• Log Data: IP address, login timestamps, pages viewed, time spent on pages, click patterns, and referral URLs.
• Communication Records: Transcripts of customer support interactions via live chat, email correspondence, and phone call recordings (where permitted by law) for quality assurance and dispute resolution purposes.

2.3 Information from Third Parties

stm88 may receive information about You from third-party sources including payment processors, identity verification services, fraud prevention agencies, and marketing partners. This information is used to verify Your identity, prevent fraud, and comply with legal obligations.

3. How We Use Your Information

stm88 uses the personal information we collect for the following purposes:

3.1 Service Provision and Account Management

• Create, maintain, and manage Your stm88 account
• Process deposits, withdrawals, and other financial transactions in Indonesian Rupiah (IDR)
• Provide access to casino games, sports betting markets, live dealer tables, and other gaming services
• Process and settle bets, calculate winnings, and update account balances
• Administer bonuses, promotions, and VIP loyalty program benefits
• Respond to customer support inquiries and resolve technical issues

3.2 Security and Compliance

• Verify Your identity and age (minimum 21 years) as required by Indonesian law
• Comply with Know Your Customer (KYC) and Anti-Money Laundering (AML) regulations
• Detect, prevent, and investigate fraud, money laundering, collusion, and other prohibited activities
• Monitor gaming patterns to identify problem gambling behavior and enforce responsible gaming policies
• Protect the security and integrity of our Platform and prevent unauthorized access
• Comply with legal obligations, court orders, and regulatory requirements

3.3 Communication and Marketing

• Send account-related notifications including deposit confirmations, withdrawal updates, and security alerts
• Provide customer support through live chat, email, and phone (24/7 Indonesian-language support)
• Send promotional emails about bonuses, new games, and special offers (You may opt out at any time)
• Conduct surveys and request feedback to improve stm88 services
• Send important policy updates including changes to Terms and Conditions or this Privacy Policy

3.4 Analytics and Improvement

• Analyze Platform usage patterns to improve user experience and optimize performance
• Develop new features, games, and betting markets based on user preferences
• Conduct research and analysis on gaming trends in the Indonesian market
• Test new technologies and Platform enhancements
• Generate aggregated, anonymized statistics for business intelligence purposes

4. Legal Basis for Processing

stm88 processes Your personal data based on the following legal grounds:

• Contract Performance: Processing is necessary to perform our contract with You (the Terms and Conditions) and provide the services You requested.
• Legal Compliance: Processing is required to comply with legal obligations including KYC/AML regulations, age verification, tax reporting, and regulatory requirements.
• Legitimate Interests: Processing is necessary for our legitimate business interests, including fraud prevention, security maintenance, service improvement, and marketing (balanced against Your privacy rights).
• Consent: Where required by law, we obtain Your explicit consent before processing certain categories of data, particularly for marketing communications.

5. How We Share Your Information

stm88 does not sell, rent, or trade Your personal information to third parties for their marketing purposes. We may share Your information with the following categories of recipients:

5.1 Service Providers

We engage trusted third-party service providers to perform functions on our behalf, including payment processing (bank transfer gateways for BCA, BRI, BNI, Mandiri, and other Indonesian banks), identity verification, fraud detection, customer support services, data hosting, and email delivery. These service providers have access to personal information only as necessary to perform their functions and are contractually obligated to maintain confidentiality.

5.2 Game Providers

When You play games on stm88, certain information (such as game session data and bet history) is shared with the game providers who supply our casino games, live dealer tables, and sports betting platforms. This data sharing is necessary to deliver gaming services and ensure fair play.

5.3 Legal and Regulatory Authorities

We may disclose Your information to government authorities, regulators, law enforcement agencies, or courts when required by law, legal process, or to comply with regulatory obligations. This includes disclosures related to anti-money laundering investigations, tax reporting, or criminal proceedings.

5.4 Business Transfers

In the event of a merger, acquisition, reorganization, or sale of assets, Your personal information may be transferred to the acquiring entity. You will be notified of any such change in ownership or control of Your personal data.

5.5 With Your Consent

We may share Your information with other third parties when You provide explicit consent for such disclosure.

6. Data Security Measures

stm88 implements comprehensive technical and organizational security measures to protect Your personal information from unauthorized access, alteration, disclosure, or destruction:

• Encryption: All data transmitted between Your device and stm88 servers is protected using 256-bit SSL (Secure Socket Layer) encryption, the same technology used by banks and financial institutions.
• Secure Storage: Personal data is stored on secure servers with restricted access, regular security audits, and up-to-date security patches.
• Access Controls: Access to personal data is restricted to authorized stm88 employees and service providers who need the information to perform their duties. All personnel with access to personal data are bound by confidentiality obligations.
• Password Protection: User passwords are hashed using industry-standard cryptographic algorithms and cannot be retrieved by stm88 staff.
• Monitoring and Detection: We employ 24/7 security monitoring systems to detect and respond to potential security threats, unauthorized access attempts, and suspicious activities.
• Regular Audits: Our security practices are regularly reviewed and updated to address emerging threats and comply with evolving security standards.

7. Data Retention

stm88 retains Your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Specific retention periods include:

Data Category	Retention Period	Reason
Account Information	Duration of account + 7 years	Regulatory compliance, dispute resolution
Transaction Records	7 years after transaction	Financial regulations, tax obligations
Identity Verification Documents	7 years after account closure	KYC/AML compliance requirements
Gaming Activity Logs	5 years	Dispute resolution, regulatory audits
Communication Records	3 years	Customer service quality, dispute resolution
Marketing Consent	Until withdrawn	Compliance with consent requirements

After the applicable retention period expires, personal data is securely deleted or anonymized so that it can no longer be associated with You. If You close Your stm88 account, Your data will be retained as outlined above and then permanently deleted.

8. Your Privacy Rights

As a stm88 user, You have the following rights regarding Your personal data:

8.1 Right to Access

You have the right to request a copy of the personal information we hold about You. You can view much of this information directly in Your account dashboard, or You may submit a formal data access request to our customer support team.

8.2 Right to Rectification

If You believe that any personal information we hold about You is inaccurate or incomplete, You have the right to request correction. You can update most information through Your account settings or by contacting customer support.

8.3 Right to Erasure

You have the right to request deletion of Your personal data under certain circumstances, such as when the data is no longer necessary for the purposes for which it was collected. However, we may need to retain certain information to comply with legal obligations or for legitimate business purposes (such as dispute resolution).

8.4 Right to Restrict Processing

You have the right to request that we restrict how we use Your personal data in certain circumstances, such as while we verify the accuracy of disputed information.

8.5 Right to Data Portability

You have the right to receive Your personal data in a structured, commonly used, and machine-readable format and to transmit that data to another service provider where technically feasible.

8.6 Right to Object

You have the right to object to processing of Your personal data based on legitimate interests or for direct marketing purposes. You can opt out of marketing communications at any time by clicking the unsubscribe link in emails or adjusting Your account preferences.

8.7 Right to Withdraw Consent

Where we process Your data based on consent, You have the right to withdraw that consent at any time. Withdrawal of consent will not affect the lawfulness of processing conducted prior to withdrawal.

To exercise any of these rights, please contact our customer support team at [email protected]. We will respond to Your request within 30 days. Please note that we may need to verify Your identity before fulfilling certain requests.

9. Cookies and Tracking Technologies

stm88 uses cookies and similar tracking technologies to enhance Your experience, analyze Platform usage, and deliver personalized content. Cookies are small text files stored on Your device when You visit our website.

9.1 Types of Cookies We Use

• Essential Cookies: Required for basic Platform functionality, including session management, security, and fraud prevention. These cookies cannot be disabled.
• Performance Cookies: Collect information about how You use stm88, including pages visited, time spent on pages, and error messages. This data helps us improve Platform performance.
• Functionality Cookies: Remember Your preferences and settings, such as language selection, game favorites, and display preferences.
• Advertising Cookies: Used to deliver relevant promotional content and measure the effectiveness of marketing campaigns.

You can control cookie preferences through Your browser settings. However, disabling certain cookies may limit Your ability to use some Platform features. Most browsers allow You to refuse cookies or delete existing cookies.

10. International Data Transfers

stm88 primarily serves the Indonesian market and stores data on servers located in secure data centers. However, some of our service providers and partners may be located outside Indonesia. When we transfer personal data internationally, we ensure that appropriate safeguards are in place to protect Your data in accordance with this Privacy Policy and applicable data protection laws. These safeguards may include standard contractual clauses, adequacy decisions, or other legally recognized transfer mechanisms.

11. Children's Privacy

stm88 services are strictly restricted to individuals who are at least 21 years of age. We do not knowingly collect personal information from individuals under 21. If we become aware that a user is under 21 years of age, we will immediately terminate their account and delete all associated personal data. Parents or guardians who believe their child has provided personal information to stm88 should contact us immediately at [email protected].

12. Third-Party Links

The stm88 Platform may contain links to third-party websites or services for informational purposes. We are not responsible for the privacy practices or content of these external sites. We encourage You to review the privacy policies of any third-party websites You visit. This Privacy Policy applies solely to information collected by stm88.

13. Changes to This Privacy Policy

stm88 reserves the right to modify this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or business operations. When we make material changes, we will notify You by email, through a prominent notice on our Platform, or via Your account dashboard. The "Last Updated" date at the top of this policy indicates when it was most recently revised. Your continued use of stm88 services after changes are posted constitutes Your acceptance of the revised Privacy Policy. We recommend reviewing this Privacy Policy periodically to stay informed about how we protect Your information.

14. Contact Information

If You have questions, concerns, or complaints about this Privacy Policy or stm88's data practices, please contact us:

We take all privacy inquiries seriously and will respond to Your request within 30 days. If You are not satisfied with our response, You may have the right to lodge a complaint with the relevant data protection authority in Your jurisdiction.